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[Feature] Account loss support

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Post time 2017-6-21 18:03:05 | Show all posts |Read mode
Edited by kissbest01 at 2017-6-22 01:24

I lost the account data. When I log in I have to create a new one. Please take the account to help me.

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 Author| Post time 2017-6-22 01:36:43 | Show all posts

I lost my account on Global 003 server, how to get back? Please!!! help me

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Post time 2017-6-22 10:16:18 | Show all posts
kissbest01 replied at 2017-6-22 01:36
I lost my account on Global 003 server, how to get back? Please!!! help me

Please don't worry and we will help you to find you account. Could you please contect with Customer Service in game (HELP - CUSTOMER SERVICE) and provide the information below so that we could make a check? Thank you.
1. your username and server
2. Have you make any purchase of your account. If you did, please provide us your screenshot of the purchase bill
3. which gairo you have( legendary and epic)
4. how many gems your account remain
5.your personal influence.
6. your alliance name, and you chief name

Sorry for such long information. But please understand to keep your account safe is our first policy.

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 Author| Post time 2017-6-28 01:23:22 | Show all posts
thank you

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Post time 2017-7-30 03:55:36 | Show all posts
Guten Abend, mir ist es ebenso ergangen. Mein Account ist verschwunden, kann mich einfach nicht mehr in meinen gewohnten Account anmelden. Dabei  hat gerade die 2. Saison begonnen...
Kann mir da jemand helfen? An wem muss ich mich wenden.
Danke und einen schönen Abend.
Lockenköpfchen

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Post time 2017-12-31 03:29:01 | Show all posts
erica replied at 2017-6-22 10:16
Please don't worry and we will help you to find you account. Could you please contect with Custome ...

I can't get on the game to use support.
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